Zoom Phone

Luther is moving its campus telephone service to Zoom Phone summer 2022.

Zoom Phone works with the Zoom software you've used for meetings and webinars. You can make and receive phone calls from your computer and mobile devices including your laptops, tablets, and smartphones. You have control over when calls ring on your devices and how you receive your voicemail. Watch the 2-minute Zoom Phone App Overview.

New equipment (headsets/earbuds for softphone users, and physical phones) will be distributed by ITS prior to migration.

Quick Start Guide

• Quick Start Guide for Zoom Phone at Luther College
  

Getting Started

• In order to receive phone calls, you will need to be logged into the app. Sign into the Zoom app as part of your daily routine.
• After entering a number, you will need to hit “Dial” or the blue handset button.
• Record your voicemail
• Set your working hours
• Make and Receive Calls

Phone Types

• Softphone: A softphone is any computer or smart device that allows you to make or receive phone calls through the use of the Zoom Phone Desktop App. For most Luther employees it will be your Luther-provided computer or laptop along with a new Luther-provided headset or earbuds.
• Physical phone: PolyCom VVX 350 (see “support videos” tab)

Note: Employees also have the ability to use the Zoom smartphone app on their personally-owned or employee-owned phone when on-the-go or working from home.

Luther virtual, in-person and recorded training sessions

COMING SOON! Training for the new phones will happen virtually via Zoom; these trainings will be recorded. In addition, we will provide face-to-face opportunities.

Additional Resources

• Transferring Calls
• Viewing Call History
• Testing Device Audio
• Using In-Call Controls
• Managing Voicemail Messages
• Checking Voicemail Over the Phone
• Quick Tips for Polycom VVX Series Phones (aka physical phone)

FAQs

Will my phone number change?

No. Your office phone number will remain the same.

Will 4-digit dialing still work?

Yes. You can still dial on-campus 4 digit extensions.

Do I still need to dial 9, 1 to make a call outside the College?

No! Dial the area code and number without prefacing it with 9,1. Note that personal calls, even local calls, should be made using personally-owned devices.

How will I access my voicemail? There are many ways you can access your voicemail through the new system:

• Online through the Zoom portal at luther.zoom.us
• On your physical phone via the voicemail button
• On your smartphone through the Zoom app
• In your email account with the transcription of the voice and a sound file of the actual voicemail
• From an external number with a PIN that you set up

Will using my personal cell phone count against my own phone plan?

No, as long as you are on WiFi using the Zoom app and logged in with your Luther credentials. Some data rates may apply if you are not using WiFi.

Will people see my personal number in Caller ID when I use Zoom from my cell phone?

No. If you make a call from the Zoom app on your phone, the people receiving your call will see your Luther College phone number.

My department has a service line that is shared among multiple people. Will this still work?

Yes! In fact, managing shared service lines is easier in Zoom.

I prefer to use a headset for my Zoom meetings. Will it work for Zoom phone as well?

Yes, you can absolutely use a headset. If you did not receive a headset prior to migration, please contact the Technology Help Desk.

Will calls in Zoom interrupt my meetings?

No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and determine whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.

Where do messages go?

In the Phone tab of the Zoom app, there are sections for call history, voicemail (with transcription), and phone lines that you have access to.

What if I prefer to read my voicemail instead of hearing it?

Zoom automatically emails you both an audio and text transcription of your voicemail. This can be disabled if you prefer not to receive voicemails in email. Regardless of this setting, you may log into Zoom to hear these messages.

Can I forward my college number to my personally-owned cell phone or other phone?

Zoom calls can be forwarded to smart phones, flip phones or landline phones as needed.

More Zoom Phone FAQs